By Marisa Geitner, president & C.E.O. of Heritage Christian Services
We are also grateful to those who
took time to complete our family engagement survey. You reminded us that
personalized support, good communication and consistency in staffing are key to
providing excellent and dignified service. Please know we welcome your thoughts
– not just on this survey but throughout the year. We are committed to improving because we are committed to your loved
ones and our mission.
We have an agency full of
creative, solution-focused staff members who work hard each day to digest
feedback and plan for an approach that strengthens people’s relationships and
builds their experiences. Why? Because
we have an agency full of people who see endless possibilities for the people
we serve. Thank you for being part of that.
Marisa, I'm hoping as you do that staff take these surveys seriously. You know the situation--the people we support (and love, by the way) are often treated somewhere between indifferently and cruelly by society as a whole.
ReplyDeleteIt's just us and the families--that's pretty much all who really care. So we've got to know how we're doing. I talk to my Respite Crek staff constantly. I'm proud to say they are doing this work for the right reasons.
Mike Fay