Tuesday, May 6, 2014

Appreciating families and their input

By Marisa Geitner, president & C.E.O. of Heritage Christian Services

At Heritage Christian we are so thankful for the rich support we receive from the family members and friends of those we serve.  Your input helps us focus on what matters most to each person, particularly when an individual has a challenging time communicating.

We are also grateful to those who took time to complete our family engagement survey. You reminded us that personalized support, good communication and consistency in staffing are key to providing excellent and dignified service. Please know we welcome your thoughts – not just on this survey but throughout the year. We are committed to improving because we are committed to your loved ones and our mission.

We have an agency full of creative, solution-focused staff members who work hard each day to digest feedback and plan for an approach that strengthens people’s relationships and builds their experiences. Why?  Because we have an agency full of people who see endless possibilities for the people we serve. Thank you for being part of that.