Wednesday, March 23, 2016

Grilling and growing independence

Lewis Hopkins is an associate director of program development - residential. Today he shares with us some things he noticed as he drove past a home where he knew staff supported people – and how one small change influenced bigger change.

Sometimes it is easier to see things that may need to change, from the outside, and I had the opportunity to look into the window. I noticed that when I drove by, it was always staff members who were outside grilling, not the people who lived there. It seemed like an easy fix toward giving ownership back to the folks who lived there.  I have to be honest. I did not know that it was going to lead to everything that came after that.

It took a year or so and a lot of work from everyone involved – including nurses, the quality assistance department, support from my supervisors, dietitians, staff, families and the individuals.  In the beginning there was a lot of push back maybe due to fear or just change, or maybe both, but with each hurdle we got over, the confidence grew with all involved and it began to open more doors for everyone. Before you knew it people where doing more and more on their own and it became a challenge among each other. The families saw the happiness that independence could bring to someone and they started looking at things differently.

It was great to be part of a movement like this and to see the hard work and dedication pay off.  But, at the end of the day, the most important thing that came out of this was to see voices being heard and people taking ownership of their own lives. And to think it all came from a grill.  

If someone had asked me what I was going to focus on, and the answer had been the grill, some people may have looked at me like I was crazy. So the next time someone asks you what your plan is, it does not have to be this huge mind-blowing idea, it can be something small that turns out to be much more than just a grill.


Tuesday, March 1, 2016

Share Gratitude


By Marisa Geitner, president and C.E.O
 
"In daily life we must see that it is not happiness the makes us grateful, but gratefulness that makes us happy."- Brother David Steindl-Rast

One of the daily disciplines we have at Heritage Christian Services is to say "Thank You" with sincere gratitude.  It spreads happiness and provides encouragement to ourselves and others. It shapes the way we see our day. 

Far too often our attention is drawn to what didn't go as planned.  What fell short and why?  Why didn't others respond in the way in which we'd hoped.  Exercising a grateful heart has a way of bringing everything into perspective, we see the good along with the bad and that makes it easier to move through disappointment.

Gratitude also helps us appreciate what is right in front of us instead of focusing on what we want in the future. Tackling our goals with graciousness allows us to focus on experiences that provide a strong foothold for the climb ahead.

Most importantly, gratitude strengthens relationships.  Not only does that improve our ability to thrive with others but it also makes us healthier. Grateful people have been shown to carry less stress and benefit more from the release of chemicals within our body that help us feel better and stay healthier.

Spend time today seeking the things that you are grateful for in each experience.  Rest your head on your pillow tonight and remind yourself of how you shared gratitude with others. As we develop our sense of gratitude it becomes natural for us to share it with others in diverse and sincere ways.

What are you most grateful for today?

Monday, February 22, 2016

The path to more positive supports

Today we are happy to introduce you to Vicki Reina, director of behavior services at Heritage Christian. Enjoy as she shares a bit of her journey...

I was approached over a year ago to consider supporting behavioral challenges differently, specifically: How can we support people without the use of restraint? This was such a foreign concept that I shelved it, believing the supports we had were great and that we were mindful of why and when those supports were used.  Later, I spoke with someone I knew who worked at an agency that had successfully implemented restraint-free behavior support. He said doing so was “the greatest accomplishment of his career.” I respected him, I knew his career was long and successful, and it was at that moment I believed maybe we could, too.

The idea took hold and with two amazing colleagues we began to explore the idea, focusing first on education. We knew we needed to give people more tools to avoid using restraint.  We modified our curriculum and increased guidance on how to change people’s lives with love, respect, meaningfulness, and relationships.

The next step was changing our language: words matter and the words we use to describe negative behavior end up defining people.  The words we use tell people what to think. First, the behavior team shifted from using “negative behavior” to “challenges.”  We all have challenges. We all have things we want to do less of, or improve on. This one word shift eliminates otherness and connects us. Other words became highlighted: noncompliance, refusals and inappropriate. Ultimately, these words are used to say someone isn’t doing what you want them to do. What they really mean is the person has made a choice. This choice may not be healthy, or the one you would like them to make, but people make decisions in their lives. 

Maya Angelo said, “Do the best you can until you know better. Then when you know better, do better.” This articulates the evolution of positive supports. We continue on this journey, exploring new ways to provide safe, meaningful supports.