Listening for social change

By Marisa Geitner, president and C.E.O

Listening is an art, and if we aren't careful it might become a lost art.  

I believe most people want to be better listeners, so how do we improve?  

Daily discipline. Conversation by conversation.  

First, slow down. Take a breath. Look at the person (see his eyes and mouth). Focus.  Next really pay attention, don't allow yourself to be distracted by the people or activity that surrounds you. When it is your turn to speak (there is never a good reason to interrupt) ask clarifying questions. This is not your chance to persuade or convince – you are the listener.  Finally, validate what you've heard and validate the person who has shared it. Thank her for sharing her time and thinking with you.

We know listening is an important skill for our personal development but it is also essential for social change. You see, social change requires congruent vision, collaboration and civility. Like any strong relationship it requires respect and mutual contribution and concession.  A stunning percentage of people when asked "When do you most feel respected?" will answer in some form or fashion "when I am heard."

We are hardwired as social beings so that belonging and contributing are important to us all. That's why most people prefer to talk to great listeners, not great speakers.

Collective impact will stall and social change will lag when we don't listen and hear one another, when we don't demonstrate value and respect to all as contributors.

Grilling and growing independence

Lewis Hopkins is an associate director of program development - residential. Today he shares with us some things he noticed as he drove past a home where he knew staff supported people – and how one small change influenced bigger change.

Sometimes it is easier to see things that may need to change, from the outside, and I had the opportunity to look into the window. I noticed that when I drove by, it was always staff members who were outside grilling, not the people who lived there. It seemed like an easy fix toward giving ownership back to the folks who lived there.  I have to be honest. I did not know that it was going to lead to everything that came after that.

It took a year or so and a lot of work from everyone involved – including nurses, the quality assistance department, support from my supervisors, dietitians, staff, families and the individuals.  In the beginning there was a lot of push back maybe due to fear or just change, or maybe both, but with each hurdle we got over, the confidence grew with all involved and it began to open more doors for everyone. Before you knew it people where doing more and more on their own and it became a challenge among each other. The families saw the happiness that independence could bring to someone and they started looking at things differently.

It was great to be part of a movement like this and to see the hard work and dedication pay off.  But, at the end of the day, the most important thing that came out of this was to see voices being heard and people taking ownership of their own lives. And to think it all came from a grill.  

If someone had asked me what I was going to focus on, and the answer had been the grill, some people may have looked at me like I was crazy. So the next time someone asks you what your plan is, it does not have to be this huge mind-blowing idea, it can be something small that turns out to be much more than just a grill.

Share Gratitude

By Marisa Geitner, president and C.E.O
 
"In daily life we must see that it is not happiness the makes us grateful, but gratefulness that makes us happy."- Brother David Steindl-Rast

One of the daily disciplines we have at Heritage Christian Services is to say "Thank You" with sincere gratitude.  It spreads happiness and provides encouragement to ourselves and others. It shapes the way we see our day. 

Far too often our attention is drawn to what didn't go as planned.  What fell short and why?  Why didn't others respond in the way in which we'd hoped.  Exercising a grateful heart has a way of bringing everything into perspective, we see the good along with the bad and that makes it easier to move through disappointment.

Gratitude also helps us appreciate what is right in front of us instead of focusing on what we want in the future. Tackling our goals with graciousness allows us to focus on experiences that provide a strong foothold for the climb ahead.

Most importantly, gratitude strengthens relationships.  Not only does that improve our ability to thrive with others but it also makes us healthier. Grateful people have been shown to carry less stress and benefit more from the release of chemicals within our body that help us feel better and stay healthier.

Spend time today seeking the things that you are grateful for in each experience.  Rest your head on your pillow tonight and remind yourself of how you shared gratitude with others. As we develop our sense of gratitude it becomes natural for us to share it with others in diverse and sincere ways.

What are you most grateful for today?

The path to more positive supports

Today we are happy to introduce you to Vicki Reina, director of behavior services at Heritage Christian. Enjoy as she shares a bit of her journey...

I was approached over a year ago to consider supporting behavioral challenges differently, specifically: How can we support people without the use of restraint? This was such a foreign concept that I shelved it, believing the supports we had were great and that we were mindful of why and when those supports were used.  Later, I spoke with someone I knew who worked at an agency that had successfully implemented restraint-free behavior support. He said doing so was “the greatest accomplishment of his career.” I respected him, I knew his career was long and successful, and it was at that moment I believed maybe we could, too.

The idea took hold and with two amazing colleagues we began to explore the idea, focusing first on education. We knew we needed to give people more tools to avoid using restraint.  We modified our curriculum and increased guidance on how to change people’s lives with love, respect, meaningfulness, and relationships.

The next step was changing our language: words matter and the words we use to describe negative behavior end up defining people.  The words we use tell people what to think. First, the behavior team shifted from using “negative behavior” to “challenges.”  We all have challenges. We all have things we want to do less of, or improve on. This one word shift eliminates otherness and connects us. Other words became highlighted: noncompliance, refusals and inappropriate. Ultimately, these words are used to say someone isn’t doing what you want them to do. What they really mean is the person has made a choice. This choice may not be healthy, or the one you would like them to make, but people make decisions in their lives. 

Maya Angelo said, “Do the best you can until you know better. Then when you know better, do better.” This articulates the evolution of positive supports. We continue on this journey, exploring new ways to provide safe, meaningful supports. 

Working to unite

By Marisa Geitner, president and C.E.O.

Humans are complex – and that means not everything is an easy fix.

For more than 30 years we’ve supported people with developmental disabilities by providing support that encourages people to learn and grow and give back to their community. And still, when we look at the statistics, we see that the unemployment rate for people with a disability is more than double the rate for those without.

We see that only 5 percent of Americans know what it is like to have a coworker who has an intellectual disability and that Rochester ranks No. 1 in the nation for the percentage of people who live in poverty and have a disability.

So, if we truly mean to partner with people who have disabilities so they can accomplish what matters most in their lives, we must also commit to joining other people and agencies in fighting poverty and other inequalities. And one way we do that is by working one-on-one with people to find a right-fit job because when people share their strengths in the workplace, they are valued by their co-workers. They form relationships. They gain confidence, and they bring home a paycheck.

They make progress for themselves and for others.

In fact, the United Nations Economic and Social Council “recognizes that poverty eradication and employment in decent jobs are crucial to achieving social integration and a society for all.”

That’s why we started the Employment Alliance to help match employers with talented people who have disabilities and that’s why we participated in the Rochester Democrat and Chronicle’s Unite Rochester Challenge – because we want to offer career services to others who are  marginalized, too.

We recognize that uniting Rochester across racial and economic lines is complex, but paychecks help more than our bank accounts. They help in creating a more equal society.

Honoring the voices of children

Friends, it is my pleasure to open up this space and introduce you to Kelly Giudice. Kelly is the director of operations at Expressive Beginnings at Toddler’s Workshop in Webster, and she has some very insightful words to share with us today. – Marisa Geitner, president and C.E.O., Heritage Christian Services

Kelly Giudice

One of the things that matters most to me, and to many of my colleagues, is the need for children to fully experience their right to empowerment and engagement in the educational process.

We have been working very hard through our classroom work, documentation, newsletters and more to show our families examples of honoring the children's innate approach to knowledge acquisition. We are striving every day to create a culture that values the self-directed learning of children.

Our belief in their ability to create and construct their own knowledge and to formulate and express their ideas in new and creative ways is the cornerstone of our program.

Their world is so often dominated by the voices of others, let us focus together on their voices. Through our listening, observing, and trusting we are demonstrating our belief in their value, their capabilities and potentials, and supporting the idea that each of them is a unique and amazing gift to the world! 

Extending the welcome

By: Marisa Geitner, President and C.E.O.

Belonging is such a significant part of our natural fiber.  Not specifically belonging as a possession, we are all autonomous, but connected as a naturally part of something bigger.  We all need to feel relevant within our relationships with others.  It is well established that this sense of connectedness is important to our overall health, happiness and ability to adjust within this ever-changing world.

If you have strong and broad relationships perhaps that sense of belonging is something you might take for granted and only appreciating it when you find yourself in a moment of disconnect.  You know the feeling, perhaps you're the first to meet friends at a local restaurant and find yourself standing alone amidst strangers awkwardly while you wait. It's silly how fast you can become uncomfortable when you find yourself not connected to those around you.

If you aren't as fortunate to have relationships and experiences that consistently feed your sense of belonging, the sting of disconnect can be much more pervasive and destructive than a few awkward moments waiting alone.   The right to belong, a recognized basic human need, is the cornerstone of the drive for inclusion for those who might otherwise be excluded, perhaps due to age, race, intellectual ability, religion or other reasons.  Supporting inclusive communities isn't just essential for promoting diversity, it is essential for supporting belonging.  Affording all the opportunity to feel value and respect through the give and take of relationships with others.  

Belonging can be fed in many ways, often times more through meaningful daily exchanges than through grand gestures or events. Perhaps just a thoughtful message from a friend that lets you know they're thinking about you or a call from a family member you haven't seen in a while. Perhaps you are reaching out to connect to others, offering a kind greeting to someone passing by or offering to take the grocery cart back to the store after someone else has just loaded his groceries into his car.  Maybe you feel a sense of belonging with a faith community, or common group of sports fans.  The librarian at your neighborhood library, or the attendant where you most often fill up your car.  Whether others are reaching out to us or whether we are reaching out to others, these exchanges feed our sense of belonging.  

In our work at Heritage Christian we often find ourselves centering on one very specific question for each and every one of us.  Where is the one place that if you weren't there you would be missed? And how can we extend the welcome so that all those who choose our services find places to belong as well?