Extending the welcome

By: Marisa Geitner, President and C.E.O.

Belonging is such a significant part of our natural fiber.  Not specifically belonging as a possession, we are all autonomous, but connected as a naturally part of something bigger.  We all need to feel relevant within our relationships with others.  It is well established that this sense of connectedness is important to our overall health, happiness and ability to adjust within this ever-changing world.

If you have strong and broad relationships perhaps that sense of belonging is something you might take for granted and only appreciating it when you find yourself in a moment of disconnect.  You know the feeling, perhaps you're the first to meet friends at a local restaurant and find yourself standing alone amidst strangers awkwardly while you wait. It's silly how fast you can become uncomfortable when you find yourself not connected to those around you.

If you aren't as fortunate to have relationships and experiences that consistently feed your sense of belonging, the sting of disconnect can be much more pervasive and destructive than a few awkward moments waiting alone.   The right to belong, a recognized basic human need, is the cornerstone of the drive for inclusion for those who might otherwise be excluded, perhaps due to age, race, intellectual ability, religion or other reasons.  Supporting inclusive communities isn't just essential for promoting diversity, it is essential for supporting belonging.  Affording all the opportunity to feel value and respect through the give and take of relationships with others.  

Belonging can be fed in many ways, often times more through meaningful daily exchanges than through grand gestures or events. Perhaps just a thoughtful message from a friend that lets you know they're thinking about you or a call from a family member you haven't seen in a while. Perhaps you are reaching out to connect to others, offering a kind greeting to someone passing by or offering to take the grocery cart back to the store after someone else has just loaded his groceries into his car.  Maybe you feel a sense of belonging with a faith community, or common group of sports fans.  The librarian at your neighborhood library, or the attendant where you most often fill up your car.  Whether others are reaching out to us or whether we are reaching out to others, these exchanges feed our sense of belonging.  

In our work at Heritage Christian we often find ourselves centering on one very specific question for each and every one of us.  Where is the one place that if you weren't there you would be missed? And how can we extend the welcome so that all those who choose our services find places to belong as well?

A holiday wish for peace and mercy

By: Marisa Geitner, President and C.E.O.

Fear and conflict have such a significant way of overshadowing the values that should define us. In the wake of the attacks in Paris, San Bernardino and elsewhere I found myself wanting to abandon all logic and act out by attacking those who threaten us. In those moments, acting on fear alone, I lost my bearings.

Thankfully, it was my faith community that swiftly brought me back into focus and reminded me that peace begins with me and how I treat people. I heard the reminder loud and clear – that I chose a faith defined by peace and mercy. Peace was the gift given to me.

Peace does not mean passive. My heart hurts from all of the violence, and I need to do something. Seeking peace is very active, a vision, a choice, a way to approach each interaction, each day. In the weeks since the attacks I have kept peace and mercy my vision. No matter the conflict that arises, large or small, I center myself on the vision of peaceful resolution.  

It has helped me to be thoughtful and honest with my words and to seek to understand others’ perspectives in order to find common ground in our solutions. Most importantly it has helped me identify when fear and anxiety rises in me and clouds my vision and threatens my values.

As we continue through this season of thanksgiving, celebration and renewal, I wish you a vision for peace and a passion for demonstrating mercy to all. 

How are you building community?

Photo credit: Shawn Dowd, Rochester Democrat and Chronicle

By: Marisa Geitner, President and C.E.O.

The work of Heritage Christian is about community, community as a place and community as a relationship.  It is about empowerment, acceptance, personal growth and responsibility to one another.  It is about the reciprocity that comes through relationships and shared experiences.  This commitment to one another defines us. 

This commitment was illustrated symbolically when we unveiled Stronger Together on June 24, 2009 in front of the Pieters Family Life Center.  As the artist’s statement illustrates, "The columns do not stand alone but rather exist symbiotically – in a relationship where the two depend upon and receive reinforcement from each other." The artist Juan Carlos Caballero- Perez then goes on to reference the importance of his very own citizenship and relationships.

It is our passion for community that drives us to ensure that everyone – including children, older adults and people with developmental disabilities – feels valued and respected and has opportunities to do what matters most in life.

What are you doing to help build community?

Celebrating ethics

By: Marisa Geitner, President and C.E.O.

On Sept. 28, Heritage Christian Services was awarded the 2015 Ethie Award in the large company division. What a nice recognition for the love and dedication that goes into each and every day of support to our mission.

A show of confidence for those who choose our supports and services. Trusting us as a guide as they lead the way to the outcomes that are most important in their lives.

A testament to our families and their patient support from the time of our founding. Welcoming others into a trusting relationship and supporting them as they navigate the way alongside their beloved family member. 

An honor for our employees who choose every day to serve with excellence. Approaching each interaction with an openness and creativity. Differentiating themselves by the relationships they achieve with those they support.

Demonstrating social responsibility is important for any company but it is essential for a company who supports people. Ethical behavior can't simply be well laid out on paper or achieved through steadfast policy, it must be lived out through every interaction.

The journey to do what is right is also just that, a journey. We haven't arrived, there is much more to be done. We continue to learn how all people can be more present within their communities, have their own voice and exercise greater authority over their own lives – and we continue to see community as a place and as a relationship.

Thank you to all who are on this journey with us.

The Value of Relationships

By: Marisa Geitner, President and C.E.O.
I have been reminded recently just how hard it is to say goodbye. No matter what may be driving the change, when someone’s presence in your life changes it can really sting.

Imagine how that is magnified for a person who welcomes others into her life for her most personal care and support needs. Imagine how that compounds when you lend your time to nurture and develop a new support relationship only to have it interrupted by change. Imagine if you are one tasked with consistently finding and hiring new talent to serve our important mission. Each time we say goodbye to a colleague we have enjoyed and invested in, our hearts naturally harden a bit. As our loss compounds it begins to impact the way in which we welcome others into the relationships and the work that means so much to us.

At Heritage Christian we are proud to surpass national rates for direct support retention but it is never good enough. Not only does it have a significant impact on those we support, it is wearing on those who we serve alongside.

As we stretch to meet individual needs in new and diverse ways our need for dedicated employees is immense. We have ongoing, aggressive recruitment efforts in place and we are always honing our investment to attract the best candidates. Even so, with such high hiring standards, we only offer employment to about 22 percent of the people we meet. Therefore we need to continue to meet many people who may be inspired to serve our Christian mission. Each of you can have an active role in introducing us to caring, compassionate people. We appreciate the support.

In addition, each of us who continue to experience loss when someone's role in our lives change, will continue to prayerfully find ways to open our hearts so that  each and every time we demonstrate the welcoming culture that has defined Heritage Christian. Amazing people will be directed and attracted to this great mission as we continue to let the light shine!

The importance of nurturing individual success

By: Marisa Geitner, President and C.E.O.

We are so proud of the programs and services we have been able to offer to our community throughout the last 30 years. We know they have been essential in creating the right atmosphere for relationships to blossom and experiences to shape learning and development. That's when we really see amazing results.

You see, organizations don't achieve personal change, people do. Our role is a guide, a well-educated, dedicated guide. But the true influence Heritage Christian aims to have can only come through personal achievement, one person at a time. We won't see sustainable impact without nurturing individual success.

We are committed to the social change necessary for our community to thrive. We support individual growth through good listening and supportive action. We also know this kind of community impact takes a strong network of allies. It helps us to inform our choices and gain a common vision. Done right these community networks may be invisible to those choosing our services, but they will be among the most powerful forces we can channel for the greater good of our mission.

That's what makes our work day to day so vital. Every day we need to be at our best, nurturing just the right experience that will support personal growth. This defines the difference between good work and true impact. 

The Gift of Millennials

By: Marisa Geitner, President and C.E.O.

Many often hear me repeat a quote born out of research based on the Pygmalion Effect. It goes something like this, "Treat a person as they could be and should be and they will become as they could be and should be, treat them as they are and they will remain as they are."

It’s the first thing that comes to mind when I hear the seemingly nonstop criticism of the Millennial generation, which by the way is the largest and most researched cohort to date. I'm referencing those born between 1980 and 1999. Those who represent, according to the US Census Bureau, more than 80 million people in today’s workforce across this country. They represent 1,110 members of our Heritage Christian Services workforce. That's 62 percent of our total workforce today! In terms of those we support, 50 percent are Millennials.

I'd like to share some general facts that keep me encouraged about our present and future workforce. Despite the national tragedies that have filled their upbringing, they are largely known as optimists. As a widely diverse generation, they demonstrate tolerance of race and they demand equality. They can be masters of self-expression. Nurtured right, this can be a method of developing awareness at a young age. They know themselves and that helps them plot their own opportunities and development. They have demonstrated care for others in need, and they get involved. Their self esteem allows them to be assertive and they have high expectations. It's not a corporation that earns their loyalty, but a good supervisor and team. They value relationships. Did you know they will often rely more on the feedback of those they trust than on the plethora of research they have at the tip of their fingers? They watch and listen to learn.

Is it any wonder Millennials have such an impact at Heritage Christian Services?  It’s a value match right from the get-go. Our culture fuels the entrepreneurial spirit in them, and they appreciate the freedom to develop strong relationships with those they support and those they work with. They are encouraged by the ability to share experiences that help others (and themselves) navigate what matters most. They appreciate diversity in their work sometimes even more than advancement. They want to have an impact when they invest time. They appreciate life as a journey and they don't mind a wild ride.

I’m thankful for people of all ages who work here because all those generations are making sure we’re able to serve future generations.